Pacifica Continental

Client Experience Specialist

Buenos Aires, Buenos Aires, Argentina - Full Time

Our client, a leading immigration law firm, is looking to hire a Client Experience Specialist to join their team.

Key Responsibilities:

  • Handle client calls regarding cases in mid-to-advanced stages, providing specific answers about case status.
  • Address queries ranging from general case updates, requests for pending documents, to questions about upcoming payments.
  • Ensure the client feels confident and satisfied with their decision to trust their services.
  • Maintain accurate and up-to-date case information while following internal procedures and confidentiality guidelines.
  • Collaborate with the internal team to ensure the timely resolution of client issues.
  • Communicate clearly and effectively, practicing active listening to fully understand client concerns.

Requirements:

  • Bilingual: English (B2 or higher). 
  • Bachelor's degree. 
  • 5+ years of experience in Customer Service, preferably handling phone support. 
  • Strong communication skills and soft skills, including empathy and problem-solving. 
  • Availability to work full-time. 

This is an on-site position based in Buenos Aires, Argentina.

Our client offers a competitive market compensation package.

Apply: Client Experience Specialist
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