Pacifica Continental

Customer Service Agent

Lima, Lima, Peru - Full Time

Our Client is looking for a customer service representative to join their team in Lima - Peru´s office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.

Requirements:

  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills

Apply: Customer Service Agent
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