Cloud Support Engineer Sr

Our client is searching for a Cloud Support Engineer to join their team in Buenos Aires, Argentina.

The Cloud Support Engineer needs to be a highly skilled technical professional who deploys their abilities to solve problems, provide assistance, and maintain customer satisfaction for those using cloud services. Their focus is on ensuring a positive user experience and optimizing cloud resources.

What You Will Do:

• Provide advanced strategic knowledge and technical oversight for the identification and containment of incidents.
• Delegate response tasks effectively and prioritize response actions across multiple incidents.
• Create detailed timelines and other supporting documentation.
• Work with partner teams to provide technical analysis of cases to assist in the development of mitigation and detection techniques.
• Turn technical analysis into high-quality incident after-action reports.
• Understand the Business Lines and IT organization.
• Have advanced problem-solving skills.
• Develop a solid understanding of the application and infrastructure components supporting the business units.
• Establish the capabilities to resolve the incident and restore service as rapidly as possible, driving all activities related to resolving the issue.
• Identify trends on the monitored IT systems that could impact business operations.
• Use AWS to deploy development, QA, and production apps.
• Document solutions and decisions across the whole development cycle.
• Work with partner teams to automate and improve processes to help support business growth.
• Have advanced troubleshooting skills.

What We Look for in the Ideal Candidate:

• Experience in troubleshooting and managing cloud infrastructure production environments.
• Experience mainly in AWS (EC2, RDS, Lambda, S3, Load Balancer, ECS, EKS, etc.)
• Experience with REST APIs in a microservices architecture.
• Experience with monitoring systems - Zabbix, AWS CloudWatch.
• Experience with Cloudflare or other CDN services.
• Experience with Databases - MS SQL Server / PostgreSQL.
• Experience with ticketing systems - Jira Service Management / Jira Software / Confluence.
• Familiarity with authentication and security best practices (SAML, SSO).
• An understanding of networking concepts, DNS, and load balancers.
• Understanding of Azure core services.
• Must have a deep understanding of Kubernetes and Docker architecture and associated tools.
• Experience in building processes for deploying to a Kubernetes-based environment.
• Experience in building an end-to-end CI/CD pipeline to build, test, and deploy to different AWS environments such as Lambda, EC2, ECS, EKS, etc.
• Upper Intermediate or above English level.

It Is a Plus If You Have:

• Work with Azure, GCP.
• Programming languages: Java.
• Working experience in an Agile organization.
• Knowledge of ITIL methodologies.