CRM Specialist (User Experience)

Remote
Full Time
Entry Level

 Our client is looking for a CRM Specialist (User Experience Specialist) responsible for creating, managing, and optimizing in-app messages, push notifications, tooltips, tours, and surveys to improve the user experience for new and existing users.

 

Responsibilities

  • Develop and implement a strategy for using tooltips, tours, and surveys to improve the user experience.
  • Work with designers, developers, and other stakeholders to create and implement effective tooltips, tours, and surveys.
  • Measure the effectiveness of tooltips, tours, and surveys and make improvements as needed.
  • Collaborate with the customer support team to answer user questions and feedback.

 

Requirements:

  • Strong design, communication, and collaboration skills.
  • Experience in tooltips, tours, and survey implementation.
  • Experience in UX/UI design
  • Experience in user research
  • Experience in data analysis
  • Knowledge of Chameleon, Customer.io, OneSignal or others CRM Sportbooks systems
  • CRM oriented
  • Understanding of the gaming industry
  • Fluency in English 

 

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