Head of VIP

Sao Paulo, Brazil
Full Time
Experienced

HEAD OF VIP

As the Head of VIP, you will be responsible for leading the strategy and execution of the VIP program, ensuring the retention, growth, and satisfaction of high-value players. You will work closely with internal teams to develop and optimize exclusive initiatives, delivering a top-tier VIP experience.

Responsibilities

  • Manage and optimize relationships with high-value players, ensuring exceptional service.

  • Supervise and coordinate the VIP Account Managers team, ensuring loyalty and engagement objectives are met.

  • Define and execute CRM strategies focused on personalization and enhancing the VIP player experience.

  • Collaborate with marketing, product, and operations teams to develop exclusive promotions and events.

  • Monitor and analyze the performance of the VIP program, identifying opportunities for improvement and optimization.

  • Ensure compliance with regulations and internal policies in all interactions with VIP clients.

  • Represent the company at key events to strengthen relationships with VIP players and strategic partners.

Requirements

  • Degree in Business Administration, Marketing, Sales, or related fields.

  • Proven experience in managing VIP programs within the iGaming industry.

  • Strong skills in negotiation, customer retention, and high-value client development.

  • Ability to analyze data and design strategies based on player behavior insights.

  • Experience in team leadership and project management.

  • Proficiency in CRM tools and Microsoft Office.

  • Advanced English.
     

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