Customer Support Agent (Igaming)
Itaim Bibi, Sao Paulo, Brazil
Full Time
Entry Level
Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.
This is an onsite position.
Key Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Update our internal databases with information and record inquiries, comments and complaints
- Enhance customer experience by gathering customer feedback and share with our Product teams
Requirements
- Fluency in Portuguese
- Fluency in English (verbal and written)
- Experience as a Customer Support Agent or similar CS role is appreciated
- Familiarity with our industry is a plus
- Customer-oriented approach with excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Computer literacy
- Flexibility to work on shift rotation 24/7
Benefits
Our employees are our most important asset, and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including:
- A friendly and modern working environment
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health care medical plan
If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.
Apply for this position
Required*