Customer Service Representative - DACH

Position: Customer Service Representative

Location: Eindhoven
Work Model: Hybrid (3 days in the office)

Join Our Dynamic Team!
Are you passionate about delivering exceptional customer service? One of our esteemed clients is seeking an experienced Customer Service Representative to enhance their Customer Service team in Eindhoven. This is your chance to make a significant impact as the primary point of contact between customers and the organization.

Your Role: Empowering Customer Connections
As a Customer Service Representative, you play a pivotal role in ensuring customer satisfaction and loyalty. You will actively manage customer inquiries, resolve issues, and facilitate seamless communication between customers, sales, and service teams. Your commitment to our core values—Protect, Preserve, and Inspire—will guide your interactions and help drive the company’s success.

Key Responsibilities:

• Sales Support: Manage the complete sales order process from order receipt to dispatch, including contract and quotation support.
• Customer Engagement: Proactively inform customers about product availability, delays, and address any questions or concerns promptly.
• Issue Resolution: Handle incoming inquiries and complaints, providing timely resolutions and ensuring customer satisfaction.
• Documentation Management: Maintain accurate records of customer interactions and service actions, contributing to the continuous improvement of internal processes.
• Data Management: Record and track customer data using appropriate systems to ensure up-to-date information.
• Shipping Coordination: Process shipments, prepare export documentation, and manage inventory transactions efficiently.
• Team Collaboration: Communicate effectively with team members and stakeholders to support overall business objectives.

Your Profile: What We’re Looking For

• Experience: 2-5 years of proven experience as a Customer Service Representative in an international setting, with the ability to work remotely.
• Customer-Centric Mindset: A motivated and creative professional who connects with customers and takes ownership of delivering outstanding service.
• Value-Added Service: Demonstrated ability to provide customer service that enhances the business and goes beyond mere transactional interactions.
• Adaptability: Comfortable working in a fast-paced environment and managing pressure effectively.
• Strong Communication Skills: Excellent organizational and communication skills, especially in logistics, with proficiency in MS Office, including advanced Excel and ERP systems (preferably SAP).
• Language Skills: Exceptional written and verbal communication skills in English and German; proficiency in additional European languages is a plus.
• Export Knowledge: Relevant experience and knowledge of export processes are highly valued.
• Professional Representation: You will be an ambassador for the company, embodying its values and mission.
• Team Player: Capable of working independently and collaboratively, with a willingness to engage in both remote and in-office work, including occasional customer visits.

Why Join Us?
This is more than just a job—it's an opportunity to be part of a vibrant team dedicated to excellence. If you are eager to contribute your expertise and grow within a supportive environment, we would love to hear from you!