Customer Support Agent

São Paulo, São Paulo, Brazil
Full Time
Mid Level
Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.

Key Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution
  • Update our internal databases with information and record inquiries, comments and complaints
  • Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements
  • Proficiency in Portuguese
  • Fluent in English (verbal and written)
  • Experience as a customer service agent or in a similar CS position would be an asset
  • Familiarity with our industry a plus
  • Customer oriented approach with excellent communication and problem solving skills
  • Ability to multi-task, prioritize and manage time effectively.
  • Computer literate
  • Flexibility to work rotating shifts 24/7
  • Mode of work: 100% Onsite (Hybrid or Remote model is not flexible).

Benefits
Our employees are our most important asset, and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including:
 
  • A friendly and modern working environment
  • Career opportunities within a fast-paced environment
  • Competitive remuneration package
  • Outstanding health care medical plan

If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.
 
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